Give value to experience
Of your Guests

TopStay®️ is the CRM software designed specifically for hotels, the tool that puts guests and their experiences at the center in your hotel.

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The hotels that have chosen TopStay

The advantages for your hotel

Get to know your guest before he arrives

Offer booking services, guest self-profiling and online check-in

Guarantee a tailor-made stay

Identify the Guest and profile him, manage his complaints and special requests

Keep your guests loyal even after your stay

Manage personalized marketing and remarketing campaigns, measure the quality of the service through surveys, analyze the guests and their experience.

Optimize sales activities

Manage and monitor relationships with all Business Partners (Agencies, Tour Operators, Suppliers)

The word to those who use it successfully

FERNANDO PANE

Resort Manager / Pellicano Hotels

At Pellicano Hotels we give our best in looking for details to customize how much better the stay of our guests. Daily the implementation of CRM enables us to analyse all the preferences of our guests deeply, to enhance their stay experience. Our staff, thanks to the user friendly CRM, is actively involved in sharing the preferences of our guests and this allows us to strive for excellence to which we aspire. In addition, the immediate access to the complaint allows us to tackle with determination the reports of our Guests who greatly appreciate our responsiveness, by now distinctive element of quality and service.

ROBERTA ESPOSITO

Marketing Specialist / Pellicano Hotels

The introduction and use of CRM within Pellicano Hotels has made it possible to improve and refine not only the approach to the final guest but above all to create an ad hoc database through which it is possible to customize strategies and communications; and having branch offices have the information available to everyone in a constant and precise manner. In the Sales & Marketing department, through the database, the traceability of departmental activities and through the business intelligence analyzes that the software allows us to perform, we can create appropriate marketing strategies, with consequent communications to the trade and to the final guest aimed at the desire to live an unforgettable experience and attentive to the current trends.

MICHELE SAMBALDI

Vice Group Director & Business Controller / Pellicano Hotels

The introduction of CRM has enabled the Pellicano Hotels to operate on two specific strategic guidelines. The first one concerns the improvement of the service to the guest through the profiling: this makes possible a better understanding of the habits and then of all those processes aimed at anticipating the needs of who decide to stay in our hotels. The second one concerns the development of marketing and DEM activities that help the Sales&Marketing in improving sales and communication (targeted offers, newsletters, events, etc). The integration with PMS represents the added value of the project.

Main Features

GUESTS

Recognizing the Guest personally, knowing his preferences, knowing when it was in hotel and about his experience, are fundamental activities to manage the improvement of his loyalty. On the Guest, this TopStay module enables:

  • Always to have his data through integration with the PMS
  • To know the general preferences and those ones related to the structure, the room, the F&B, etc.
  • Know his behavior in structure

CONCIERGE

The main objective of TopStay is to monitor the experience of Guests. This module helps the hotel staff to:

  • Manage complaints (assign the resolution to an operator, indicate the action taken, historicize the event, …)
  • Register Guest Requests to provide an immediate response
  • Check and confirm the booked Services
  • Configure the post-stay surveys and verify the results

TOP STAY PAGE

Thanks to TopStay Page the Guest has a privileged communication channel with the Hotel. Through an intuitive web interface he can:

  • Book the hotel Services before the arrival
  • Make the Check-in for himself and his fellow passengers
  • Self-profile by inserting own Preferences
  • Book another Stay
  • Advice a particular Request or a Complaint
  • Respond to a Survey on the experience in Hotel

VENDITE

Sales Automation is a key aspect of CRM systems. TopStay allows to:

  • Manage relationships with all Hotel Business Partners (Agencies, Tour Operators, Suppliers, Press, etc.)
  • Generate and monitor commercial Opportunities
  • Create and convert Lead
  • Schedule and organize Business activities

MARKETING

All marketing activities concentrated in a single module. With this TopStay module you can:

  • Manage lists of Prospect (potential hotel guests) to which do massive marketing actions
  • Define Target Lists of Guests or Business Partner accurately for ad hoc marketing campaigns.
  • Create and monitor email marketing campaigns, namely:
    • Plan the campaign
    • Send customized email
    • Know who has read the email and who has clicked on a link
    • Schedule follow-up actions

MAINTENANCE

The application allows the management of hotel cluster data:

  • Centralizing the data of all guests in a single access point
  • Managing permissions on data access by structure or group of structures “

ANALYSIS

All data managed by the previous modules are displayed and monitored through Report module, which is the main instrument used by management to supervise and make decisions. TopStay, in a transversal way, allow the user to show the following historical information:

  • Guest preferences
  • Results of Opportunities
  • Bestsellers Services
  • Case studies on Complaints or Requests
  • Most frequent maintenances
  • … and much more

The solution has already default Report, to which it is possible add more ones according to own management vision.

SuiteChimp

Integrate TopStay with Mailchimp, and make the most of the potential of email marketing.

With the SuiteChimp module it is now possible to exploit the enormous potential of Mailchimp directly within the CRM, thanks to the bi-directional synchronization of the campaign data, the lists of leads and contacts and the reports generated by each individual sending.

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Partership

Together is better!

TopStay integrates seamlessly with third-party software, hardware and other external systems.
Here are some of our partners.